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Politique de remboursement et de retour

Effective Date: 01/06/2024

This policy applies to all services offered through UPVIRAL.co, operated by WILLOW LUXE LIMITED. We provide non-physical, digital services such as social visibility tools and audience targeting assistance. As such, no items are physically shipped or returned.

Cancellations Before Activation

If your service has not started, you may cancel your order for a full refund. To cancel:

  • Contact us via email, live chat, or contact form
  • Provide the email address used to create your account
  • If the campaign has not begun, we will refund the full amount to your original payment method
24-Hour Trial

We offer a 24-hour trial period with selected plans. If you cancel within this period, no charges will apply.

  • Cancel from your UPVIRAL dashboard
  • Or contact us via email or live chat within 24 hours of your registration

Subscriptions cancelled within the trial window will not renew or incur charges.

14-Day Refund Eligibility

You may request a refund within 14 days of payment if one of the following applies:

  • The service was not delivered or did not match the stated description
  • You are within the 14-day period from the purchase date
  • The service has not been fully delivered or activated
Refunds will not be granted if:
  • More than 14 days have passed since your order
  • The full service has been delivered successfully
  • No issue was reported within the acceptable timeframe
How to Request a Refund

Please contact our team using one of the following methods:

  • Email: contact@upviral.me
  • Live Chat: Available on our contact page
  • Postal Mail:
    WILLOW LUXE LIMITED (dba UPVIRAL)
    Suite 23, 5th Floor, 63-66 Hatton Garden
    London, EC1N 8LE, United Kingdom

Include the email you used for registration and a brief explanation of your request. We aim to respond within 3 business days. If approved, refunds are issued to your original payment method within 5–10 business days.

Other Important Notes
  • There are no shipping steps required — all services are digital
  • No cancellation or restocking fees are applied
  • We do not reimburse third-party payment processing fees unless a failure occurred in delivery
Support Availability

Monday to Friday: 9:00 AM – 6:00 PM (UK time)

We’re here to help. If you have questions about this policy or anything else, don’t hesitate to reach out.